:root{
  --red:#c3201d;--red-dark:#8e0d0c;--red-soft:#fff1f1;
  --text:#171719;--muted:#6e7077;--bg:#f4f5f7;--card:#fff;--line:#e3e5e9;
  --green:#13834a;--green-soft:#eaf7ef;--orange:#a56300;--orange-soft:#fff5df;
  --shadow:0 18px 48px rgba(20,24,35,.08)
}
*{box-sizing:border-box}
html{background:var(--bg)}
body{margin:0;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;color:var(--text);background:radial-gradient(circle at 92% 6%,rgba(195,32,29,.07),transparent 30%),var(--bg)}
a{text-decoration:none}button,input,select,textarea{font:inherit}button{cursor:pointer}
.app-shell{min-height:100vh;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:20;display:flex;justify-content:space-between;align-items:center;gap:14px;padding:11px max(16px,env(safe-area-inset-right)) 11px max(16px,env(safe-area-inset-left));background:rgba(255,255,255,.96);backdrop-filter:blur(14px);border-bottom:1px solid rgba(0,0,0,.06)}
.brand{display:flex;align-items:center;gap:12px;color:#111!important}
.brand-logo-full{width:240px;max-width:45vw;height:56px;object-fit:contain;object-position:left center}
.brand-side{display:flex;flex-direction:column;line-height:1.1}
.brand-side strong{font-size:14px;color:#111}.brand-side span{font-size:11px;color:var(--muted);margin-top:4px}
.install-btn,.top-action{border:0;border-radius:999px;padding:10px 14px;background:#19191b;color:#fff;font-size:13px;font-weight:850}
.hidden{display:none!important}
main{width:min(1020px,100%);margin:0 auto;padding:28px 18px 42px;flex:1}
.card{background:#fff;border:1px solid rgba(0,0,0,.05);border-radius:26px;box-shadow:var(--shadow)}
.hero{padding:34px}.hero-icon{width:70px;height:70px;border-radius:22px;background:var(--red-soft);display:grid;place-items:center;font-size:34px;margin-bottom:20px}
.eyebrow{margin:0 0 8px;color:var(--red);font-size:13px;font-weight:900;text-transform:uppercase;letter-spacing:.06em}
h1{margin:0;font-size:clamp(32px,7vw,50px);line-height:1.03;letter-spacing:-1.5px}
.lead{margin:17px 0 0;color:var(--muted);font-size:17px;line-height:1.55}
.track-card{margin-top:18px;padding:28px}.track-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:12px}
.customer-choice-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:18px}.customer-choice-card{display:grid;grid-template-columns:54px 1fr auto;gap:13px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:20px;padding:19px;color:var(--text);box-shadow:0 8px 24px rgba(20,24,35,.04)}.customer-choice-card:hover{transform:translateY(-2px);border-color:rgba(195,32,29,.25);box-shadow:var(--shadow)}.customer-choice-card>span:nth-child(2){display:flex;flex-direction:column}.customer-choice-card small{color:var(--red);font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.06em}.customer-choice-card strong{font-size:17px;margin-top:4px}.customer-choice-card em{font-size:11px;color:var(--muted);font-style:normal;margin-top:4px}.customer-choice-card>b{color:var(--red);font-size:22px}.choice-icon{width:52px;height:52px;border-radius:15px;background:var(--red-soft);color:var(--red);display:grid;place-items:center;font-size:24px;font-weight:900}
.field{display:flex;flex-direction:column;gap:7px}.field label,.field-label{font-size:13px;font-weight:850}
.field input,.field select,.field textarea{width:100%;border:1px solid #d8d9df;border-radius:13px;padding:13px 14px;background:#fff;color:var(--text);font-size:15px;outline:none}
.field textarea{min-height:120px;resize:vertical}.field input:focus,.field select:focus,.field textarea:focus{border-color:rgba(195,32,29,.72);box-shadow:0 0 0 3px rgba(195,32,29,.08)}
.primary-btn,.secondary-btn,.danger-btn{min-height:50px;border-radius:14px;font-weight:900;padding:12px 16px;border:0;display:inline-grid;place-items:center;text-align:center}
.primary-btn{background:linear-gradient(145deg,var(--red),var(--red-dark));color:#fff}.secondary-btn{background:#f1f1f3;color:var(--text);border:1px solid var(--line)}.danger-btn{background:var(--red-soft);color:var(--red);border:1px solid rgba(195,32,29,.16)}
.track-submit{width:100%;margin-top:14px}.help-note,.small-muted{font-size:12px;color:var(--muted);line-height:1.45}
.alert{padding:14px 16px;border-radius:14px;margin:14px 0;font-size:14px;font-weight:700;line-height:1.45}.alert.error{background:var(--red-soft);color:var(--red)}.alert.success{background:var(--green-soft);color:#126b37}.alert.info{background:#eef5ff;color:#1f5c96}
.quick-info{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:18px}.quick-box{padding:18px;background:#fff;border:1px solid var(--line);border-radius:18px;text-align:center}.quick-box strong{display:block;font-size:14px}.quick-box span{display:block;color:var(--muted);font-size:12px;margin-top:5px}
.footer{padding:24px 18px calc(24px + env(safe-area-inset-bottom));text-align:center;display:flex;flex-direction:column;gap:5px;color:var(--muted);font-size:12px}.footer strong{color:var(--text)}.footer a{color:var(--red);font-weight:850}

/* customer status */
.detail-head{display:grid;grid-template-columns:1fr auto;gap:16px;align-items:start;padding:28px}.ticket-no{font-size:13px;color:var(--muted);font-weight:800;margin-bottom:7px}.detail-head h1{font-size:clamp(27px,5vw,38px)}.status-badge{padding:10px 13px;border-radius:999px;background:var(--red-soft);color:var(--red);font-size:12px;font-weight:900;white-space:nowrap}
.device-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:18px}.info-box{background:#fafafa;border:1px solid var(--line);border-radius:17px;padding:16px}.info-box span{display:block;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.04em;font-weight:800}.info-box strong{display:block;margin-top:5px;font-size:14px;line-height:1.35}
.section-card{margin-top:18px;padding:28px}.section-title{font-size:21px;margin:0 0 18px}
.timeline{position:relative}.timeline::before{content:"";position:absolute;left:20px;top:21px;bottom:21px;width:3px;background:#e4e5e9;border-radius:4px}
.step{position:relative;display:grid;grid-template-columns:43px 1fr;gap:14px;padding:8px 0 18px}.step:last-child{padding-bottom:0}.step-dot{width:43px;height:43px;border-radius:50%;display:grid;place-items:center;z-index:1;background:#fff;border:3px solid #d8d9de;font-weight:900;color:#94969d}.step.done .step-dot{background:var(--green);border-color:var(--green);color:#fff}.step.current .step-dot{background:var(--red);border-color:var(--red);color:#fff;box-shadow:0 0 0 6px var(--red-soft)}.step-content{padding-top:4px}.step-content strong{font-size:16px}.step-content p{margin:5px 0 0;color:var(--muted);font-size:12px}
.message-list{display:grid;gap:10px}.message{border:1px solid var(--line);border-radius:16px;padding:15px 16px;background:#fafafa}.message.warning{background:var(--orange-soft);border-color:rgba(165,99,0,.16)}.message.action{background:var(--red-soft);border-color:rgba(195,32,29,.15)}.message strong{display:block;font-size:12px;color:var(--muted);margin-bottom:5px}.message p{margin:0;line-height:1.45}
.quote-box{border:1px solid rgba(195,32,29,.16);background:var(--red-soft);border-radius:20px;padding:20px}.quote-price{font-size:30px;font-weight:950;margin:5px 0 10px}.quote-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:15px}
.contact-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:18px}.contact-actions a{min-height:48px;border-radius:14px;display:grid;place-items:center;font-weight:900}.call{background:var(--red);color:#fff}.mail{background:#f1f1f3;color:var(--text)}

/* admin */
.admin-shell{min-height:100vh;background:#f4f5f7}.admin-top{background:#171719;padding:10px 18px;display:flex;justify-content:space-between;align-items:center;gap:15px}.admin-top .brand-side strong{color:#fff}.admin-top .brand-side span{color:#c7c7cc}.admin-logo{width:190px;height:50px;object-fit:contain;background:#fff;border-radius:10px;padding:4px}.admin-nav{display:flex;gap:8px;flex-wrap:wrap}.admin-nav a{color:#fff;background:rgba(255,255,255,.10);padding:9px 12px;border-radius:10px;font-size:13px;font-weight:800}
.admin-main{width:min(1200px,100%);margin:0 auto;padding:24px 18px 40px}.admin-card{background:#fff;border:1px solid var(--line);border-radius:20px;padding:22px;box-shadow:0 8px 26px rgba(0,0,0,.04)}.admin-heading{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:18px}.admin-heading h1,.admin-heading h2{margin:0;font-size:27px;letter-spacing:-.6px}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px}.stat{background:#fff;border:1px solid var(--line);border-radius:18px;padding:18px}.stat strong{font-size:30px}.stat span{display:block;color:var(--muted);font-size:12px;margin-top:4px}
.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;min-width:880px}th,td{padding:12px 10px;text-align:left;border-bottom:1px solid var(--line);font-size:13px}th{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}td a{color:var(--red);font-weight:850}
.admin-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.admin-grid .full{grid-column:1/-1}.form-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:18px}.form-actions button,.form-actions a{min-height:46px}.secure-field{position:relative}.secure-field input{padding-right:86px}.reveal-btn{position:absolute;right:7px;bottom:7px;border:0;border-radius:9px;background:#eeeef1;padding:7px 9px;font-size:11px;font-weight:850}
.credential-note{padding:12px 14px;background:#fff8e6;border:1px solid #f0dfae;border-radius:13px;color:#6e5517;font-size:12px;line-height:1.45}
.login-wrap{min-height:100vh;display:grid;place-items:center;padding:20px}.login-card{width:min(540px,100%);background:#fff;border:1px solid var(--line);border-radius:24px;box-shadow:var(--shadow);padding:30px}.login-logo{width:100%;max-width:360px;height:110px;object-fit:contain;object-position:left center}.login-card h1{font-size:30px;margin:14px 0 8px}.login-card p{color:var(--muted);line-height:1.5}
.search-row{display:grid;grid-template-columns:1fr auto;gap:10px;margin-bottom:16px}.filter-tabs{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}.filter-tabs a{padding:8px 11px;border-radius:999px;background:#eeeef1;color:var(--text);font-size:12px;font-weight:800}.filter-tabs a.active{background:var(--red);color:#fff}.admin-message-list{display:grid;gap:8px}.admin-message{padding:12px 14px;border-radius:13px;background:#fafafa;border:1px solid var(--line)}
.success-hero{padding:30px;text-align:center}.success-icon{width:74px;height:74px;border-radius:50%;display:grid;place-items:center;background:var(--green-soft);color:var(--green);font-size:38px;margin:0 auto 15px}.access-card{margin:20px auto 0;max-width:680px;background:var(--red-soft);border:1px solid rgba(195,32,29,.16);border-radius:20px;padding:22px}.access-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.access-cell{background:#fff;border-radius:14px;padding:16px}.access-cell span{display:block;color:var(--muted);font-size:11px;text-transform:uppercase;font-weight:850}.access-cell strong{display:block;font-size:24px;margin-top:6px;letter-spacing:.6px}.access-code{color:var(--red);letter-spacing:5px!important}
.pdf-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:16px}.pdf-actions a{min-height:52px;border-radius:14px;display:grid;place-items:center;font-weight:900}.pdf-open{background:var(--red);color:#fff}.pdf-download{background:#f1f1f3;color:var(--text)}
.print-only{display:none}
.public-back{display:inline-flex;margin-bottom:15px;padding:8px 12px;border:1px solid var(--line);background:#fff;border-radius:999px;color:var(--text);font-size:12px;font-weight:800}.customer-register-card{padding:32px}.form-section-public{margin-top:22px;padding:22px;border:1px solid var(--line);border-radius:18px;background:#fafbfc}.form-section-public h2{margin:0 0 17px;font-size:19px}.wizard-progress{display:grid;grid-template-columns:repeat(5,1fr);gap:8px;margin:24px 0}.wizard-progress button{border:0;background:transparent;display:flex;align-items:center;gap:8px;color:#8b8e96;text-align:left;font-size:11px}.wizard-progress i{width:29px;height:29px;border-radius:50%;background:#e8eaed;display:grid;place-items:center;font-style:normal;font-weight:900;flex:none}.wizard-progress button.current{color:var(--text);font-weight:900}.wizard-progress button.current i{background:var(--red);color:#fff;box-shadow:0 0 0 5px var(--red-soft)}.wizard-progress button.done{color:var(--green);font-weight:800}.wizard-progress button.done i{background:var(--green-soft)}.form-step{display:none}.form-step.active{display:block}.wizard-actions{display:flex;justify-content:space-between;gap:10px;margin-top:18px}.device-choice-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:9px;margin-bottom:18px}.device-choice-grid label{position:relative;min-height:82px;border:1px solid var(--line);border-radius:13px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;background:#fff;text-align:center}.device-choice-grid input{position:absolute;opacity:0}.device-choice-grid label:has(input:checked){border-color:var(--red);background:var(--red-soft);color:var(--red)}.device-choice-grid .device-symbol{width:38px;height:38px;display:grid;place-items:center;color:#25313c;transition:.18s ease}.device-choice-grid .device-symbol img{width:36px;height:36px;display:block}.device-choice-grid label>b{font-size:11px}.device-choice-grid label:hover{transform:translateY(-2px);border-color:#c8ccd2;box-shadow:0 9px 24px rgba(20,24,35,.07)}.device-choice-grid label:has(input:checked) .device-symbol{color:var(--red);transform:scale(1.06)}.upload-zone{min-height:170px;border:2px dashed #cdd0d6;border-radius:16px;background:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:7px;text-align:center;cursor:pointer}.upload-zone>span{font-size:35px}.upload-zone small{color:var(--muted)}.upload-zone input{max-width:92%;margin-top:8px}.review-summary{padding:18px;background:#fff;border:1px solid var(--line);border-radius:13px}.public-consent{display:flex;gap:10px;padding:15px;background:var(--red-soft);border-radius:13px;margin-top:15px;font-size:13px;line-height:1.45}.public-consent input{accent-color:var(--red)}.attachment-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.attachment-card{border:1px solid var(--line);border-radius:13px;padding:12px;background:#fafafa;color:var(--text);font-size:12px}.attachment-card strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.attachment-card span{color:var(--muted);display:block;margin-top:4px}.message.customer{margin-left:8%;background:#eef5ff;border-color:#cfe1f3}.message-form{margin-top:15px;display:grid;grid-template-columns:1fr auto;gap:9px}.message-form textarea{min-height:82px}.dashboard-priority{border-left:4px solid var(--red)}

@media(max-width:760px){
  .brand-logo-full{width:170px;max-width:56vw;height:48px}.brand-side{display:none}
  .track-grid,.device-grid,.quick-info,.stats,.admin-grid,.access-grid,.pdf-actions,.customer-choice-grid,.attachment-grid{grid-template-columns:1fr}
  .wizard-progress{overflow-x:auto;grid-template-columns:repeat(5,140px)}.device-choice-grid{grid-template-columns:1fr 1fr}.customer-register-card{padding:23px 20px}.message-form{grid-template-columns:1fr}
  .quote-actions,.contact-actions{grid-template-columns:1fr}.detail-head{grid-template-columns:1fr}.status-badge{width:max-content}
  .hero,.track-card,.section-card,.detail-head{padding:23px 20px;border-radius:22px}.admin-heading{align-items:flex-start;flex-direction:column}.search-row{grid-template-columns:1fr}
  .admin-logo{width:150px}.admin-nav a{font-size:11px;padding:8px 9px}
}
@media print{.topbar,.admin-top,.admin-nav,.no-print,.footer{display:none!important}body{background:#fff}.admin-main,main{width:100%;padding:0}.admin-card,.card{box-shadow:none;border:0}.print-only{display:block}}


/* Kundenseite: Kontakt-Hinweis unter Status-Button */
.track-card .help-note{
  margin-top:14px;
  padding-top:2px;
  font-size:15px;
  line-height:1.45;
  color:var(--red);
  font-weight:750;
}
.track-card .help-note a,
.track-card .help-note a:visited,
.track-card .help-note a:hover,
.track-card .help-note a:active{
  color:var(--red) !important;
  font-weight:900;
  text-decoration:none;
}
.track-card .help-note strong{
  color:var(--red) !important;
  font-size:16px;
  white-space:nowrap;
}

@media(max-width:760px){
  .track-card .help-note{
    margin-top:16px;
    font-size:15px;
  }
  .track-card .help-note strong{
    font-size:16px;
  }
}